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Returns & Exchanges
At Great Jones, we want you to love every piece of cookware in your kitchen. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
2
Pack Your Items
Carefully place the unused cookware in its original packaging to ensure it stays protected during transit.
3
Label and Ship
Print the prepaid shipping label provided via email, attach it to your box, and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing